SHIPPING


Standard Shipping – FREE on ALL orders!

Your orders are shipped within 24 hours. (Excluding weekends and holidays) Your orders will be dispatched within 1 business day via airmail and standard delivery times are:

  • 1 – 3 business days to USA (Free Shipping from LA, California)
  • 7 – 10 business days to Oceania / Europe / Asia (Shipping from United States / South Korea)
  • 10 – 20 business days to Canada / Eastern Europe / South America (Shipping from the United States / South Korea)Note: For Australian customer’s order, some items will be shipped separately either from Sydney or overseas and may have different delivery times.

(*weekends and holidays are not included in business day)


RETURN / EXCHANGE

If for any reason you are not satisfied with Croota products, we will give you either a refund or an exchange, as long as you follow these simple guidelines.

  • You may return items that are unworn, unwashed and in their original packaging within 7 days of delivery.
  • You must write your email address and request inside return.
  • Items are thoroughly inspected before returns are processed.
  • We will process your return/exchange within 3 days from the day the item is received at our warehouse.
  • Once the return/exchange is processed, we will notify you via email.
  • You are responsible for return shipping fees. If you have opted for an exchange, you are responsible for the shipping fees ($4.50USD) on the exchange order.  If buyer requests an exchange or replacement in which we (Croota) can not provide we will issue a full refund the item(s).
  • We do not charge a restocking fee, but if buyer prefers a refund, a $4.50USD shipment fee for initial shipment will be deducted from refund account.
  • Please send back the returns by secure courier company, we will not be responsible for any lost/custom issue that occur in the return shipment.
  • Please send returns to the below address

Return Address for International Customers
To: Croota, Inc.
1111 Wilshire Blvd. # 434, Los Angeles, CA 90017 United States

Return Address for U.S Customers
To: Croota, Inc.
1111 Wilshire Blvd. # 434, Los Angeles, CA 90017 United States

 

CUSTOMER SUPPORT

Croota strives for complete customer satisfaction. Use the lists below to contact us your inquiries:

Croota, Pty Ltd. (Australia Office)

  • Email: [email protected]
  • Phone: +61 2 8001 6343
  • [HQ Office] Suite 315 / 377 Kent St. SYDNEY, NSW 2000 Australia
    [Return Warehouse] 1111 Wilshire Blvd. # 434, Los Angeles, CA 90017 United States
  • Wholesale Sales & Distribution: [email protected]

Croota, Inc. (USA)

  • Email: [email protected]
  • Phone: +1-866-900-1757
  • Mail: 1111 Wilshire Blvd. # 434, Los Angeles, CA 90017 United States